01
Universal inbox
Collect messages from major channels into one feed so agents and marketers work from the same conversation layer.
FeatureOmni Chat
Unified inboxPart of the Montr platform
One inbox for every high-speed conversation
Consolidate fragmented channels into a single workspace so teams can triage faster, collaborate cleanly, and keep customer context intact.
Included
Unify social, messaging, and email conversations
Included
Route urgent threads with AI-based triage
Included
Keep cross-channel history tied to one customer profile
Launch surface
Omni Chat
Agentic layer
1 inbox
across major channels
AI triage
for faster routing
Platform map
Jump between feature surfaces without leaving the product story.
CapabilitiesProduct depth
Centralized communication without tab-switching
Use one workspace to handle inbound demand, support, and collaboration instead of scattering context across every channel tool.
02
AI message triage
Tag urgency, identify sales intent, and highlight customer frustration before a human even opens the thread.
03
Internal collaboration
Add private notes, assign teammates, and coordinate handoffs without leaking internal context into customer-facing replies.
04
Cross-channel history
See prior interactions from email, DMs, or messaging apps in one linked customer view.
05
Suggested replies and templates
Speed up common responses with reusable messaging and AI-drafted replies that agents can approve quickly.
06
Mobile-ready handling
Keep teams responsive on the go with a workspace designed to stay usable beyond the desktop support desk.
Use CasesTeams in motion
When message volume starts breaking the process
Omni Chat helps teams stay responsive when social growth, support volume, or multi-channel selling starts to fragment context.
Community01
Managing spikes in social demand
A fast-growing brand consolidated DMs and comments during a viral moment so the team could respond without losing track of threads.
Centralized high-volume inbound messages
Handled repeat questions with faster reply flows
Reduced response time by avoiding tab-switching
Prevented missed inquiries during peak attention
Global support02
Cross-channel service operations
A global support team unified email, messaging, and social channels so agents could respond from one surface with better context.
Displayed customer history immediately
Improved routing across service teams
Reduced response-time lag materially
Created a cleaner workflow for international support
B2B sales03
Managing long-cycle conversations
A consultancy tracked email negotiations and social DMs together so sales and account teams could coordinate without context loss.
Linked separate threads to one opportunity
Improved coordination with internal notes
Surfaced high-engagement prospects more clearly
Supported cleaner handoffs across the deal cycle
Omni Chat
Replace fragmented channels with one operating inbox
Give support, marketing, and sales one place to triage, reply, and collaborate across the conversation layer.